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From your account you can start a new order, manage existing orders or update your account information.
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Policies
From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
A room must be reserved with St. John Fisher’s Events & Conferencing Department prior to initiating a catering request with Fisher Dining Services. Their staff will need the following information: name of group, date of event, start and end time, approximate guest count, type of event and room setup. They will help you determine the best possible location for your event.
You can plan the menu and décor of your event by accessing the Catertrax website at www.sjfc.catertrax.com. If you need assistance or have questions please contact the Catering Manager at catering@sjf.edu or 585.385.8285.
The college’s Events & Conferencing Department will discuss with you how they will setup the tables, chairs and AV in the room. We can provide linens and/or skirting for guest, registration, awards or speaker tables for a rental fee of $5.00/linen or $10.00/skirting. We will simply need to know the size and quantity of each table needing linen and/or skirting. We will provide linen and skirting at no additional cost for any tables that we use to display our food and beverage.
For hot buffet service a minimum of 20 people is required. If you would like a hot buffet for a group less than 20 people a $50 additional fee will be applied for groups of 1-10 guests and a $40 additional fee will be applied for groups of 11-19 guests. Please contact the Catering Manager if you have a small group and would like to know your alternatives.
Our staff will set up your catering order. They will return to pick-up any remaining equipment and leftover food in a timely manner. The Catering Manager will discuss with you if and how much service staff is needed to properly execute your event. Staffing fees will be applied based on the length of time and number of service staff that is needed.
Our menu pricing includes paper goods and upscale plasticware. You can upgrade your event to include china, glassware and silverware service for a minimum rental fee of $5.00/person.
Please contact the Catering Manager to discuss your event décor and budget.
Orders for beverages should be placed a minimum of 3 business days prior to the event. Orders for meals and receptions should be placed a minimum of 7 business days prior to the event. An additional fee may be applied to events scheduled less than 3 business days in advance.
You must contact the Catering Manager 3 business days prior to your event to specify a guaranteed guest count. If not, the event will be invoiced for the last estimate specified on the Catertrax Event Order. If the actual number of guests exceeds the guaranteed guest count every effort will be made to accommodate the additional guests (menu substitutions may be required).
In accordance with NYS law and campus policy, all alcoholic beverages served at catered events must be supplied and served by Fisher Dining Services. Please contact the Catering Manager six weeks prior to your event to complete and submit an application for a NYS Liquor Permit. Permits are room specific and a new application must be submitted if the event location is changed. Alcoholic beverages not consumed will remain the property of Fisher Dining Services in accordance with NYS laws. You must be 21 years of age to purchase and consume alcoholic beverages.
Safe food handling is a top priority for Fisher Dining Services. Therefore, we reserve the right to limit the removal of leftover food by the customer to items that are individually wrapped or packaged.
All events to be paid from a St. John Fisher College Account must provide an account number (FOAP) at the time the order is placed. Upon completion of the event an “Invoice for Processing” will be emailed to you and Accounts Payable. You do not need to respond to approve the charges. However, if you find an error in the billing please respond to the Catering Manager and Accounts Payable within 3 business days. The automatic payment will be paused until the error is corrected and the bill is resent for processing.
All events not being paid from a St. John Fisher College Account will be charged a $35 or 20% Administrative Fee, whichever is greater. A 50% advanced deposit is required upon booking and final payment is due 3 business days prior to the event. All organizations that are NYS tax exempt must provide Fisher Dining Services with a copy of the certificate upon booking. State and local taxes will be added to invoices of individuals or groups not exempt from such tax. We reserve the right to compound late fees if event is not paid in full by agreed upon date, no later than 15 days after event.
If notice of cancellation is received 2 business days prior to your event, you will only be charged any expenses incurred. If notice is received less than 2 business days in advance you will be charged the full amount.
